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Terms & Conditions for individuals

*  GENERAL

The online store Essenciel present for sale a complete line of jewelry and watches in precious wood with an exclusive design, accessories and , reserved for individuals.

Any order or quote acceptance implies that you have read our terms and conditions and that you fully and unreservedly were to join.

Orders received by the online store Essenciel is deemed accepted after registration and confirmation by the online store Essenciel as an order confirmation.

Any modification of an order after the registration will result in a new order confirmation, which will supersede the terms of the previous one.

The online store Essenciel reserves the right to modify its prices at any time (with the exception of pending orders that maintain the current price at the time of registration of the order, subject to availability).

No minimum purchase


*  Prices

The prices of our items are in Euros and are including VAT, excluding shipping costs are calculated based on the amount of packages (see payment and delivery). The invoice price is the rate at the date of registration of the order. However, prices may change from one year to another, depending on changes in the cost of raw materials and fluctuations in exchange rates.

*  PAYMENT

Orders must be paid in cash before shipment by all means that are available on the site:

- By credit card (secure online payment Credit Lyonnais lcl / SSL, cb, visa, mastercard ect ...

- By check payable to SARL EssenCiel at the following address: 6 rue du Chateau 09100- les  issards- France

- By national or international bank transfer to the bank Crédit Lyonnais LCL-bank fees are your responsibility

- By paypal

- By mandate


*  INVOICE

The order that you make online or order confirmation sent by email is not your invoice. You can print your invoice via "My Account"

MATERIALS AND COLORS

We draw your attention to the fact that our production is the outcome of a full scale production, which can cause slight color differences for the same product ..

CANCELLATION OR CHANGE OF CONTROL

You can always cancel or change an order not yet shipped. To do so, please send us an email to contact@bijoux-essenciel.com  or call our customer service at 00335. 61. 69. 28. 63 or 00336.13.58.04.16.

All orders already shipped can not be canceled but may be exchanged against another reference product or a refund.

DELIVERY-PICK

The online store Essenciel returns shipped to metropolitan France, overseas, abroad. The billing address is different from the delivery address.

For delivery outside the European Union, customs fees or local taxes are your responsibility and your responsibility. We recommend that you inquire about these issues with local authorities.

Deliveries are made by mail colissimo against signing max letter or by a carrier for bulky items from Monday to Saturday except public holidays: the price is calculated automatically based on the amount of your order and includes Shipping and packaging (see payment and delivery)

For large items delivered by a carrier, a meeting was arranged with you to ensure safe delivery.

Over 1000 euros tax-free order will be free shipping (only for metropolitan France).

The information entered on your order taking are solely between you and do not consider responsible for the online store Essenciel inability to deliver your package.

We offer delivery costs are among the lowest, but mostly they are offered 59 euros dice shopping, otherwise delivery is 4.95 euros by registered mail with tracking max. The indicative delivery time is 48 to 72 hours.

*  TIME AND DELIVERY

Our delivery times are for illustrative purposes only and may range from 2 to 10 days, unless otherwise stated on the site specified in exceptional closure or deliveries will be delayed. If more than 6 weeks delay should intervene, you will have the option to cancel your order. The delivery obligation shall take effect on receipt of payment. The online store Essenciel can in no way be held responsible for delays in delivery or strike due to our service providers for.

*  RECEPTION

You must ensure that you receive your package as it is in accordance with your order and in good condition.

In case of damaged packages due to the carrier or mail, you must not accept it and make a complaint to the service within two days.

*  RETURNS

You can return any item ordered from the online store Essenciel within 7 days (according to Article -121 to 20 of the Consumer Code) following the date of delivery, in its original packaging and condition.

To do so, please contact our customer service at 05.61.69.28.63, Port 06.13.58.04.16 or by email and return the retour@bijoux-essenciel.com or (s) Item (s) concerned (s) at the address:

Sarl Essenciel return

6  rue du chateau d'eau

09100 les  issards-France

Accompanied (s) of the document attached to your package (back of delivery) completed by yourself. Return costs are the responsibility of the customer.

We recommend that you send the items by registered mail or by any other means giving a certain date to get the proof of the return of the returned items. Reimbursement will be made at the latest within 30 days of receipt of the items returned by crediting your bank account or will be exchanged. Items returned dirty, incomplete, damaged, damaged will not be reimbursed.

The online store Essenciel is committed to providing you with quality products, if you are not satisfied with your order, we will refund or exchange the items. You have 7 days to make your claim, either by phone 00335.61.69.28.63 or by mailréclamation@bijoux-essenciel.com Goods will be exchanged within 15 days and return shipping and return will the responsibility of the online store Essenciel.

In case of dispute, the law applicable to the relationship between the parties is the French law and place of jurisdiction is given exclusively to the competent courts of faith.



4.8 Etoiles

Basé sur 88 avis

il y a 2 mois
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Mûrier, Amarante, Néflier, Palissandre, Liège... des bois de qualités travaillés avec grande maîtrise rendent les objets uniques et robustes. Le sourire du vendeur le jour de Noël embellit également les fêtes de fin d'année plus belles ! Je recommande.
Benoit Chanceaux
il y a 3 mois
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Rencontré au marché de Noel à Perrache, les créations de Stéphane m’ont époustouflée !!! Ses montres goussets et ses montres avec le cadrans bleus sont sublimes. En plus de la beauté du stand j’ai ressenti la beauté de l’humain : sourire convivial et accueil chaleureux, un vrai coup de cœur :)
Elise Labranche
il y a 4 mois
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" La parfaite fusion de la Nature et du Design " votre slogan ? Et pourquoi pas " La parfaite fusion du mensonge et de l'arnaque " ? Cette montre automatique offerte à mon mari a été portée 6 mois avant que le bouton de remise à l'heure tourne dans le vide. Un artisan horloger lui a assuré que cette montre a été fabriquée en série dans une usine asiatique. 329€ ! Je ne vous félicite pas ! J'exige un remboursement. À défaut, comptez sur moi pour revenir sur un de vos stands ! Monsieur Amar, Pour confirmer vos dires vous pourriez commencer par partager une photo de votre atelier de fabrication en Ardèche ? Qu'en pensez-vous ? L'une de vos vendeuses est en capacité de prouver que cet atelier n'a jamais existé. Et si vous cessiez de vous enfoncer dans vos mensonges ? Chers clients, Monsieur AMAR travaille seul, il ne peux pas à lui tout seul fabriquer autant de modèle avec un stock aussi important, Soyez vigilants !
Lucie Masson
il y a 3 mois
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Jai craqué sur une superbe montre en liege acheté au marché de noel de Lyon. Abordable et de bonne qualité j'en suis ravie, j'avais déjà acheté ma bague ginko l'année dernière je ne regrette absolument pas!
Estelle
il y a 4 mois
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Magnifique bijoux en bois, léger, agréable à porter, belles créations originales, un artisan méritant qui aime son métier. Belle rencontre merci ! 🌟
christine P

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