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Terms & Conditions for individuals


The online store Essenciel present for sale a complete line of jewelry and watches in precious wood with an exclusive design, accessories and , reserved for individuals.

Any order or quote acceptance implies that you have read our terms and conditions and that you fully and unreservedly were to join.

Orders received by the online store Essenciel is deemed accepted after registration and confirmation by the online store Essenciel as an order confirmation.

Any modification of an order after the registration will result in a new order confirmation, which will supersede the terms of the previous one.

The online store Essenciel reserves the right to modify its prices at any time (with the exception of pending orders that maintain the current price at the time of registration of the order, subject to availability).

No minimum purchase

*  Prices

The prices of our items are in Euros and are including VAT, excluding shipping costs are calculated based on the amount of packages (see payment and delivery). The invoice price is the rate at the date of registration of the order. However, prices may change from one year to another, depending on changes in the cost of raw materials and fluctuations in exchange rates.


Orders must be paid in cash before shipment by all means that are available on the site:

- By credit card (secure online payment Credit Lyonnais lcl / SSL, cb, visa, mastercard ect ...

- By check payable to SARL EssenCiel at the following address: 6 rue du Chateau 09100- les  issards- France

- By national or international bank transfer to the bank Crédit Lyonnais LCL-bank fees are your responsibility

- By paypal

- By mandate


The order that you make online or order confirmation sent by email is not your invoice. You can print your invoice via "My Account"


We draw your attention to the fact that our production is the outcome of a full scale production, which can cause slight color differences for the same product ..


You can always cancel or change an order not yet shipped. To do so, please send us an email to  or call our customer service at 00335. 61. 69. 28. 63 or 00336.

All orders already shipped can not be canceled but may be exchanged against another reference product or a refund.


The online store Essenciel returns shipped to metropolitan France, overseas, abroad. The billing address is different from the delivery address.

For delivery outside the European Union, customs fees or local taxes are your responsibility and your responsibility. We recommend that you inquire about these issues with local authorities.

Deliveries are made by mail colissimo against signing max letter or by a carrier for bulky items from Monday to Saturday except public holidays: the price is calculated automatically based on the amount of your order and includes Shipping and packaging (see payment and delivery)

For large items delivered by a carrier, a meeting was arranged with you to ensure safe delivery.

Over 1000 euros tax-free order will be free shipping (only for metropolitan France).

The information entered on your order taking are solely between you and do not consider responsible for the online store Essenciel inability to deliver your package.

We offer delivery costs are among the lowest, but mostly they are offered 59 euros dice shopping, otherwise delivery is 4.95 euros by registered mail with tracking max. The indicative delivery time is 48 to 72 hours.


Our delivery times are for illustrative purposes only and may range from 2 to 10 days, unless otherwise stated on the site specified in exceptional closure or deliveries will be delayed. If more than 6 weeks delay should intervene, you will have the option to cancel your order. The delivery obligation shall take effect on receipt of payment. The online store Essenciel can in no way be held responsible for delays in delivery or strike due to our service providers for.


You must ensure that you receive your package as it is in accordance with your order and in good condition.

In case of damaged packages due to the carrier or mail, you must not accept it and make a complaint to the service within two days.


You can return any item ordered from the online store Essenciel within 7 days (according to Article -121 to 20 of the Consumer Code) following the date of delivery, in its original packaging and condition.

To do so, please contact our customer service at, Port or by email and return the or (s) Item (s) concerned (s) at the address:

Sarl Essenciel return

6  rue du chateau d'eau

09100 les  issards-France

Accompanied (s) of the document attached to your package (back of delivery) completed by yourself. Return costs are the responsibility of the customer.

We recommend that you send the items by registered mail or by any other means giving a certain date to get the proof of the return of the returned items. Reimbursement will be made at the latest within 30 days of receipt of the items returned by crediting your bank account or will be exchanged. Items returned dirty, incomplete, damaged, damaged will not be reimbursed.

The online store Essenciel is committed to providing you with quality products, if you are not satisfied with your order, we will refund or exchange the items. You have 7 days to make your claim, either by phone 00335. or by mailré Goods will be exchanged within 15 days and return shipping and return will the responsibility of the online store Essenciel.

In case of dispute, the law applicable to the relationship between the parties is the French law and place of jurisdiction is given exclusively to the competent courts of faith.